It’s understandable that sometimes the unexpected happens. If you are unable to make your appointment or anticipate a late arrival, contact Your SoulSis as soon as possible or at least 24 hours prior to your appointment time to reschedule or communicate if the late arrival will work out. Zero communication will be counted as a no-show.

A grace period of 10 minutes will be allowed per appointment. Please note that late arrivals may interfere with the allotted time that the service is initially scheduled. For example, if a client arrives 10 minutes late for a 60-minute facial service, the service time is reduced to 50 minutes to accommodate other appointments.

After 15 minutes, Your SoulSis reserves the right to cancel an appointment due to “no show” and any reservation deposits will be forfeited and cancellation fees will be charged to the card on file if applicable.

Vouchers (including, but not limited to: gift certificates, pre-paid services, series packages, etc.) purchased through our online booking system (Fresha) will be honored specific to the original purchased service.

In cases where services are not rendered, the voucher may be used as an equivalent dollar value to any other service provided by Your SoulSis.

Cash redemption is not permitted.

1. Right to Decline Service:

Your SoulSis reserves the right to decline service to any individual or entity for the following reasons:

a. Violation of any Your SoulSis policies.

b. Non-payment or outstanding balances.

c. Behavior or requests that may endanger our employees, other customers, or the integrity of our services.

2. Cancellation, Late Arrivals and Rescheduling Policy:

a. Customer Cancellation: Customers may cancel or reschedule services subject to the following conditions:

• Cancellation or rescheduling must be requested at least 24 hours in advance.

• Cancellations made within 24 hours of the scheduled appointment may be subject to a cancellation fee.

• A grace period of 10 minutes will be allowed per appointment. Please note that late arrivals may interfere with the allotted time that the service is initially scheduled. For example, if a client arrives 10 minutes late for a 60-minute facial service, the service time is reduced to 50 minutes to accommodate other appointments.

• After 15 minutes, Your SoulSis reserves the right to cancel an appointment due to “no show” and any reservation deposits will be forfeited and cancellation fees will be charged to the card on file if applicable.

• Missed appointments without prior notice may result in additional charges or a forfeiture of any deposits made.

b. Business Cancellation: Your SoulSis may need to cancel or reschedule services in the following situations:

• Unforeseen circumstances such as extreme weather, technical issues, or emergencies.

• If our service providers are unable to perform the service due to illness or other unexpected events.

• In the event of a cancellation on our part, we will make every effort to reschedule (if necessary) at a convenient time or provide a refund.

3. Refund Policy:

Refunds will be issued in accordance with our cancellation policy.

• In cases of dissatisfaction with our services, we encourage customers to contact us promptly to discuss potential resolutions.

4. Communication:

• We will communicate any cancellations or rescheduling promptly through the contact information provided by the customer at the time of booking.

• Customers are encouraged to keep their contact information up to date to ensure efficient communication.

5. Exceptions: Any exceptions to this policy will be considered on a case-by-case basis.